1.1.These Purchase Rules, together with the documents specified in these Rules, are intended to provide information about UAB Altegra (the “Seller”) and to set out the persons purchasing the Goods (the “Goods”) in the e-shop (the “Buyer”) conditions of sale in the e-shop ("Rules").
1.3 We also inform you that these Rules may be amended in accordance with the procedure set forth in Section 6. Each time you order the Goods, we recommend that you review the Rules so that the Buyer is sure that he fully understands the conditions under which the order will be placed in a particular case. These Rules were last updated on 16/04/2021.
2. Information about the Seller
2.1 These Rules apply to the purchase of Goods at https://www.altegra.lt. The seller is UAB Altegra, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 302508502, registered office address Draugystės str.15, Kaunas. Data about the Seller is collected and stored in the Register of Legal Entities, the manager of the register is the State Enterprise Center of Registers. Seller VAT payer code LT100005401811.
3.1 The images of the Goods presented in the e-shop are for illustrative purposes only. Despite the fact that the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2 The packaging of the goods may differ from that shown in the images in the e-shop.
3.3 Unless expressly stated otherwise, all Goods presented in the e-shop are available. In the event that the ordered Goods no longer exist and it is no longer possible to order from suppliers, the Buyer shall be immediately notified by e-mail or other means and the execution of the order for such Goods shall be terminated.
4. Processing of personal data
5. Conclusion of the purchase and sale agreement
5.1 The Buyers can purchase the Goods in this e-shop:
(a) natural persons who have already reached the age of 18 (eighteen);
(b) natural persons between the ages of 14 (fourteen) and 18 (eighteen), provided that they have obtained the consent of their parents or guardians, unless they have personal funds at their disposal;
(c) legal entities.
5.2 By approving these Rules, the person confirms that he has the right to purchase the Goods in this e-shop.
5.3 The procedure for ordering Goods established by the Seller gives the Buyer the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of placing the order.
5.4 The Agreement between the Buyer and the Seller shall be deemed concluded from the moment the Buyer, having formed the Shopping Cart in the e-shop, provided the Buyer's name (in Latin letters) and delivery address, exact postal code, selected payment method and read these Rules, presses the Confirm button.
5.5 Upon submission of the order, the Buyer will be sent an e-mail confirming receipt of the order.
5.6 After preparing the order, the Seller confirms the order by sending the Buyer an e-mail confirming that the Goods have been sent to the Buyer or ready to be picked up at the store (depending on which method of delivery of the Goods was chosen).
5.7 Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the e-shop database.
5.8 By concluding the Agreement, the Buyer agrees that the electronic VAT invoice of the order with the purchase data will be sent to the e-mail address specified during the purchase. The invoice is sent by e-mail. by post on working days within 6 (six) working days from the moment when the Seller delivers the Goods to the courier. It should be noted that the VAT invoice is issued on the date of delivery of the Goods to the courier (depending on which of the Seller's suppliers supplies the Goods in a particular case).
5.9 In case the Seller is not able to sell the Product, for example, because the Product is not in stock, because the Product is no longer sold or due to an error related to the price in the e-shop, as specified in clause 9.5 of these Rules, by email or other means and the order will not be processed. In case the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 calendar days.
6. Right to change the rules
6.1 The Seller reserves the right to change these Rules, including but not limited to:
(a) a change in the terms of payment;
(b) changes in applicable legislation.
6.2 Each time the Goods are ordered, for the purposes of concluding the Agreement between the Seller and the Buyer, the version of the Rules in force at that time shall apply.
6.3 Each time the Rules are amended in accordance with this Clause 6 of the Rules, the date of the amendment shall be indicated in Clause 1.3 of these Rules.
7. Withdrawal from the contract and refund
7.1 The Buyer has the right to withdraw from the Agreement without giving a reason within the period specified in Clause 7.3 of these Rules. This provision means that the Buyer, having changed his mind during this period or has decided to withdraw the Goods for other reasons, has the right to notify the Seller of his decision, to withdraw from the Agreement, return the Goods to the Seller and recover the money paid.
7.2 This right of withdrawal does not apply to Contracts for:
(a) Goods manufactured in accordance with the Buyer's special instructions, which are not pre-manufactured and which are manufactured at the Buyer's personal choice or instruction, or for Goods that are clearly tailored to the Buyer's personal needs;
(b) packaged Goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
(c) Goods which, by their nature, are inseparably mixed with other articles after delivery;
7.3 The Buyer's right to withdraw from the Agreement arises from the date of concluding the Agreement, as defined in Paragraph 5 of the Rules. The Buyer has the right to cancel the Agreement, return the Product to the Seller and recover the money paid for it within 14 (fourteen) days from the delivery of the Product.
7.4 The Buyer, wishing to cancel the Contract, must provide a clear notice setting out the decision to withdraw from the Contract. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgment of receipt of the notice.
7.5 The goods are returned in accordance with the return policy of UAB Altegra.
7.6 The Buyer who has canceled the Agreement shall be refunded all money paid for the Product, including delivery costs. Upon receipt of the Goods and assessment of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days from the receipt of a written notice of withdrawal from the Agreement, taking into account the provisions of Clause 7.13 of the Rules. If only part of the Goods is returned, delivery costs are non-refundable.
7.7 The Buyer may exercise the right to return the Goods only if the term set for the return of the Goods has not been missed and if it will be possible to return the Goods to their original condition and sell them at full or discounted price.
7.8 Returned Goods must be undamaged, without loss of commercial appearance (undamaged labels, protective films, etc.) and must not be used. All returned Goods must be with authentic labels, protective bags and the same accessories with which they were sold. The returned Product must be in neat original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as the one purchased by the Buyer. At the same time, the gifts received for the Product must be returned.
7.9 The Buyer shall be liable for the decrease in the value of the Goods (including, but not limited to the cases specified in Clause 7.8 of the Rules), caused by actions that are not necessary to determine the nature, properties and operation of the Goods. T. y. The Seller has the right to unilaterally reduce the amount refunded to the Buyer in proportion to the above-mentioned decrease in the value of the Goods.
7.10 Upon return, it is necessary to provide a VAT invoice (its number) or, in case the VAT invoice is not issued, another document confirming the purchase of the Goods from the Seller, the order number.
7.11 If the Buyer returns the Goods in accordance with this Clause 7 due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the defective Goods and reimburse the delivery costs, taking into account clause 7.6. provisions for the partial return of the Goods.
7.12 The Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. In cases when the Goods are returned to the office of UAB Altegra, the refunded amounts are paid in cash.
7.13 The Seller has the right not to return the amounts paid by the Buyer until the Goods have been returned to the Seller and have been checked for compliance with Clauses 7.7 and 7.8 of the Rules.
7.14 In the event that the Goods have been delivered to the Buyer, after the cancellation of the Agreement:
(a) The Buyer must return the Goods to the Seller immediately;
(b) except in cases relating to defective Goods, as provided in Clause 7.11, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
(c) The Buyer has a duty to properly store the Goods until they are returned to the Seller.
7.15 In all cases, the Buyer will have the rights arising from the sale of defective Goods, which are provided by the legal acts of the Republic of Lithuania. The return rules set out in this 7 or other parts of the Rules do not affect the existence of these rights.
8.1 The amount of the Delivered Goods must not be less than the minimum amount of the Shopping Cart.
8.2 The Buyer's order shall be executed before the scheduled delivery date specified in the notice of dispatch specified in Clause 5.6, except in cases when events beyond the control of the Seller occur (as defined in Paragraph 16 of these Rules).
8.3 Normally the Goods shall be delivered to the address specified by the Buyer within the terms specified in the section “Delivery and collection of the Goods”. The Seller does not guarantee that the Goods will be delivered within the term specified in this clause in all cases, especially if the ordered Goods are not in the Seller's warehouses. The goods are delivered throughout the territory of the Republic of Lithuania, including the Curonian Spit (although in this case an additional surcharge applies).
8.4 Delivery shall be deemed completed when the Goods are delivered to the address specified by the Buyer.
8.5 Ownership of the Goods shall pass to the Buyer from the moment the courier transfers the Goods to the Buyer.
8.6 Upon delivery of the consignment, the Buyer or, as the case may be, the Buyer's representative, together with the representative of the transport company, must check the condition of the consignment's packaging in accordance with the rules of the courier organization (s).
8.7 If the packaging of the consignment is damaged, the Buyer or, as the case may be, the Buyer's representative has the right not to accept the consignment. In this case, the representative of the organization providing courier services, together with the Buyer or, as the case may be, the Buyer's representative, shall fill in a special inspection report of the consignments, in which he / she shall indicate the violations found.
8.8 Upon receipt of the shipment by the Buyer or, as the case may be, the Buyer's representative on the data logger or paper delivery confirmation provided by the representative of the courier organization, the additional services specified in the data logger or paper delivery confirmation shall be deemed to have been properly delivered. performed unless proven otherwise.
8.9 Upon delivery and delivery of the Goods to the address specified by the Buyer, the Goods shall be deemed to have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any other person who has received the Goods at the address. If the Goods are not delivered on the planned day of delivery of the Goods, the Buyer shall immediately, but not later than on the next day after the planned day of delivery of the Goods, inform the Seller thereof.
8.10 If the Goods will not be accepted by the Buyer, the Buyer must indicate the data of the person who will receive the Goods when filling in the delivery information of the order.
8.11 Upon acceptance of the Goods, it is necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself and the Goods are delivered to the address specified by the Buyer, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the Goods to the wrong person.
8.12 The Buyer must check the packaging, quantity, quality, range, completeness and completeness of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified term and does not make claims to the Seller, it is considered that the packages of the Goods are suitable and the quantity, quality, range, completeness and configuration comply with the terms of the Agreement.
8.13 When the Seller prepares the Goods for collection, the Buyer shall be informed by e-mail or SMS that the Goods are ready for collection.
8.14 The ordered Goods must be picked up no later than within 7 (seven) days if the order is paid in advance and 5 (five) days if the order will be paid at the pick-up point after the Seller has informed the Buyer by e-mail or SMS about possible recall. If the goods are not picked up within the term specified in this clause, the order is canceled.
8.15 Ownership of the Goods upon transfer to the Store shall pass to the Buyer from the moment the Seller transfers the Goods to the Buyer.
8.16 When picking up the Goods in the store, the Buyer must:
(a) indicate the order number;
(b) present an identity document.
8.17 The Goods may be taken back only by the Buyer. If the Goods are taken back by another person, it is the recipient of the Goods who must be indicated when ordering the Goods. If the Buyer is a legal entity, the Seller has the right to request an authorization to take back the Goods.
8.18 During the collection of the Goods, the Buyer or, as the case may be, the Buyer's representative must check the packaging, quantity, quality, range, completeness and assembly of the Goods:
(a) in the event of a finding of a defect (s) in the packaging, quantity, quality, range, completeness and assembly of the Goods, the Buyer or, as the case may be, the Buyer's representative has the right not to accept the Goods;
(b) Upon receipt of the Goods by the Buyer or, as the case may be, the Buyer's representative, the Goods shall be deemed to have been delivered in appropriate packaging, the quantity, quality, range, completeness and assembly of the Goods shall be in accordance with the terms of the Agreement.
8.19 Additional information related to the delivery of the Goods is provided in the section "Delivery Policy".
9. Price of goods and delivery costs
9.1 The prices of the goods will be as indicated in the e-shop. The Seller shall make all reasonable efforts to ensure that the prices of the Goods are correct at the time the Buyer places the order. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 9.5 of these Rules shall apply.
9.2 The prices of the Goods may change, but such changes will not affect the already concluded Contracts.
9.3 The prices of the Goods shall be provided including VAT (where applicable) in the amount applicable at the particular time in the Republic of Lithuania. In the event that the amount of VAT changes in the period from the date of order to the date of delivery, the price may change depending on the change in the amount of VAT, unless the Buyer paid for the Goods in full before the change in the amount of VAT took effect. The Seller shall inform the Buyer in writing about such price change and provide the Buyer with the opportunity to purchase the Product at a price adjusted to the changed VAT amount or to cancel the order. The order is not executed until the Buyer's response is received. In case the Buyer fails to contact the contacts specified by him, the order is considered canceled and the Buyer is informed about it in writing.
9.4 Prices of goods do not include delivery costs. The amount of delivery costs indicated in the e-shop may vary. The actual amounts of delivery costs are presented in the section "Delivery policy".
9.5 In view of the fact that the Seller's e-shop offers a very wide range of Goods, despite all reasonable efforts of the Seller, there is a possibility that some of the Goods may be delivered at incorrect prices. In the event that the Seller determines that the price of the Goods is incorrect, the Seller shall inform the Buyer in writing and give the Buyer the opportunity to purchase the Goods at the correct price or cancel the order. The order is not executed until the Buyer's response is received. In case the Buyer fails to reach the contacts specified by him, the order is considered canceled and the Buyer is informed about it in writing. It should be noted that if the erroneous price is obvious and the Buyer could reasonably have recognized such erroneous pricing, the Seller is not obliged to sell the Goods to the Buyer at an incorrect (lower) price.
10.1 The Buyer may pay for the Goods:
(a) using electronic banking;
(b) in cash or by bank card, under the conditions set out in the "Secure Payment" section;
(c) by using the services of Paysera;
(d) payment (credit or debit) card;
(e) by bank transfer
10.2 Legal entities are also given the opportunity to pay by bank transfer to the Seller's account indicated in the advance VAT invoice sent to the Buyer, indicating the order number provided to the Buyer in the purpose of payment.
10.3 If the Buyer chooses the payment method specified in clause 10.1 (a), the Buyer must confirm the payment order in the Buyer's bank no later than within 24 (twenty four) hours from the click of the "Order" button. If the payment order is not confirmed within this term, the Seller has the right to consider that the Buyer has refused to enter into the Agreement and cancel the order.
10.4 The Goods selected by the Buyer are reserved in the Seller's system and the Seller starts to execute the order:
(a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected Goods - in the case of clauses 10.1 (a), 10.1 (d) and 10.2;
(b) in the case of confirmation of funding, in the case of paragraph 10.1 (c);
(c) immediately after the order has been placed, as provided in paragraph 5, in the case of point 10.1 (b).
10.5 More detailed information related to the payment is provided in the section "Secure payment".
11. Obligations of the Buyer
11.1 The Buyer undertakes to provide only correct and complete data in the registration form. If the data specified in the registration form changes, the Buyer must update them immediately.
11.2 The Buyer undertakes to use the e-shop fairly and correctly, not to impair its operation or stable operation. If the Buyer fails to comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's access to the e-shop without prior notice and is not liable for any related losses of the Buyer.
11.3 The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established by these Rules.
11.4 Notwithstanding the obligations set forth in other clauses of the Rules, the Buyer undertakes to inspect the Product and make sure that the received Product is the one ordered by the Buyer before using the Product (including its assembly, installation, etc.).
11.5 The Buyer must comply with other requirements established in these Rules and legal acts of the Republic of Lithuania.
12. Manufacturer's warranty
12.1 Some Goods sold by the Seller are covered by the manufacturer's warranty. Information about it and the applicable conditions are provided in the manufacturer's warranty attached to the Goods.
12.2 The Manufacturer's warranty supplements the Buyer's rights in relation to defective Goods.
13. Obligations of the Seller
13.1 The Seller undertakes:
(a) make efforts to enable the Buyer to properly use the services provided by the e-shop;
13.2 The Seller undertakes to comply with all the requirements set forth in these Rules.
14. Product quality
14.1 The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different types of Goods, the specific term and other conditions of which are specified in the descriptions of such Goods.
14.2 Defects of the Goods shall be eliminated, low-quality Goods shall be replaced and returned in accordance with the procedure established in these Rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.
14.3 If the delivered Product does not meet the quality requirements, the Buyer may apply to the office of UAB Altegra, located at Draugystės st. 15, in Kaunas or to the Service authorized by the Manufacturer of the Goods together with the Goods by submitting the VAT invoice for the purchase of the Goods or, in case the VAT invoice is not issued, another document confirming the purchase of the Goods from the Seller.
14.4 The Buyer, who wishes to file a complaint regarding a defective or incomplete product, may do so at UAB Altegra or by e-mail firstname.lastname@example.org.
14.5 When submitting a complaint, the Buyer must attach the VAT invoice (its number) for the purchase of the Goods or, if no VAT invoice is issued, another document confirming the purchase of the Goods from the Seller and indicate the following information: (a) the order number of the Goods;
(b) A photograph of the goods, a photograph of the defective area (if it is a mechanical damage and it is possible to take a photograph);
(c) A photograph of the packaging of the Goods;
(d) describe any signs of defect, failure or missing part of the Product.
14.6 When submitting a complaint, the Buyer must indicate how he wishes the claim to be resolved:
(a) the Seller, free of charge, within a reasonable time to eliminate the defects of the Goods, if the defects can be eliminated;
(b) reducing the purchase price accordingly;
(c) replacing the Product with a similar product of suitable quality, unless the defects are minor or are due to the fault of the Buyer;
(d) by refunding the price paid for the Goods and by withdrawing from the Contract when the Goods of poor quality are a material breach of the order.
14.7 After examining the claim, the answer shall be provided within 14 (fourteen) days.
14.8 For warranty maintenance issues, the Buyer can call tel. mob. tel. +370 613 36255 or write an e-mail. email address email@example.com.
15.1 The Buyer is responsible for the actions performed using the e-shop, including, but not limited to, the accuracy of the data provided in the registration form. The buyer accepts responsibility for the consequences of incorrect or inaccurate data provided in the registration form.
15.2 After registering in the e-shop, the Buyer is responsible for the storage and / or transfer of his login data to third parties. If the services provided by the e-shop are used by third parties connected to the e-shop via the Buyer's login details, the Seller considers such a person to be the Buyer and the Buyer is responsible for all actions of such third party performed in the e-shop.
15.4 Taking into account the provisions of Paragraph 3 of Article 8 of the Law on Electronic Signature of the Republic of Lithuania, the Buyer and the Seller agree that confirmation of the Buyer's actions in the e-shop by logging in ie has the same legal force as a signature in written documents and is admissible as evidence in court). The buyer must protect and not disclose his / her login details to the e-shop, ensure that the data is known only to himself / herself and uses the data only by himself / herself, and does not transfer or otherwise make it possible for other persons to access or use the data. If there is a suspicion that the login details may have become known to another person, immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the login details of the e-shop. All actions performed using the Buyer's identification code are considered performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
15.5 The parties shall be liable for the breach of the Agreement concluded using the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
15.6 In the event that the Seller violates the provisions of these Rules, he shall be liable for the damage or loss incurred by the Buyer, which arises as a foreseeable consequence of the violation of these Rules. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller's breach or if such damage or loss was perceived by the Seller and the Buyer when concluding the Agreement.
15.7 The Seller supplies the Goods for household and personal use only. Buyer agrees not to use the Goods sold for commercial, business or resale purposes, and Seller shall not be liable for any loss of business, business loss, disruption or loss of business opportunity by Buyer.
15.8 The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via links in the Seller's e-shop.
16. Events beyond the control of the seller
16.1 The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is due to events beyond the Seller's control, as defined in Clause 16.2 of these Rules.
16.2 An event beyond the control of the Seller means any act or event beyond the reasonable control of the Seller.
16.3 In the event of an event beyond the control of the Seller that affects the proper performance of the Seller's obligations under the Agreement:
(a) Seller will promptly notify Buyer;
(b) The performance of the obligations of the Seller arising from the Agreement will be suspended and the term of performance of the obligations will be extended for the duration of events beyond the control of the Seller. If events beyond the control of the Seller affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the end of the events beyond the control of the Seller.
17. Sending information
17.1 The term "in writing" used in the Rules includes e-mails.
17.2 The Buyer, in order to contact the Seller in writing or in case the Rules provide for the Buyer's obligation to contact the Seller in writing, sends the Seller an e-mail to firstname.lastname@example.org or an ordinary letter to UAB Altegra. The Seller will inform the Buyer of the receipt of the notice in writing (usually by e-mail). For the purpose of withdrawal from the Contract, the procedure for the Buyer's application to the Seller is provided for in Paragraph 7 of these Rules.
17.3 The Seller shall send all notifications to the Buyer to the e-mail address provided in the Buyer's registration form.
18. Other provisions
18.1 Any Agreement concluded between the Seller and the Buyer is subject to these Rules together with the documents clearly indicated therein. Any deviations from these Rules are valid only if they are documented in writing.
18.2 The Buyer, in accordance with the legal acts of the Republic of Lithuania, has certain rights related to the Goods of poor quality. Nothing in these Rules should be construed to restrict or restrict the exercise of such rights.
18.3 The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but such transfer of rights and obligations will not affect the Buyer's rights and the Seller's obligations under these Rules. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the e-shop.
18.4 The Buyer shall not be entitled to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or persons without the written consent of the Seller.
18.5 If any provision of these Rules is held to be illegal, invalid or unenforceable by a court, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules that has been declared illegal, invalid or unenforceable only in part or to a certain extent will remain in force to the extent that it has not been declared illegal, invalid or unenforceable.
18.6 Unless otherwise provided in these Rules, any delay by the Seller in exercising its right under this Agreement shall not constitute a waiver or waiver by the Buyer, and the individual or partial performance of any obligation or the exclusive or partial exercise of any right shall not constitute an obligation. be exercised or this right may not be exercised further.
18.7 These Rules and the relations between the parties under these Rules (including the issues of concluding, validity, invalidity, implementation and termination of the Agreement) shall be governed by the laws of the Republic of Lithuania and shall be interpreted in accordance with the laws of the Republic of Lithuania.
18.8 Any dispute, disagreement or claim arising out of or in connection with these Rules, their violation, termination or validity shall be finally settled in accordance with the procedure established by the legal acts of the Republic of Lithuania.
18.9 Requests or complaints regarding the Goods purchased in the Seller's e-shop can be submitted by the Buyer on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
18.10 Consumer disputes are resolved out of court by the State Consumer Rights Protection Service, registered office address Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt.